Support

Support

Q: What is GameMentor?
A: GameMentor is an esports coaching service that provides private lessons by professional players using a customized calendar system and a variety of social tools for your convenience on your way towards reaching success in Dota 2. 

Q: How can I use GameMentor?
A: The only thing you need to start taking advantage of GameMentor right away is for you to register an account and establish your profile. Then you select your coaches, pick a time and date for your private lesson, use your preferred payment method to book it and you are all set! 

Q: Can I coach on GameMentor?
A: Of course you can! All you need to do is apply as a coach on the account registration page. Then, our team will evaluate your credentials and performance based on the information you have provided. Once you pass, we will contact you with the details about how to get started on setting up your coaching profile. 

Q: How can I access and attend my lesson on GameMentor?
A: Once you book a lesson on GameMentor, you will receive an e-mail from our system confirming the date and time of the particular session you booked. The e-mail will also include a Discord server invite link that will take you directly to the dedicated server of your coach. You will be able to access the server on the appointed time – for which you will receive regular reminders in e-mail and/or SMS form. You should take your place on Discord 5 minutes prior to the start of your lesson. When the date and time of your session arrives, your coach will be on the Discord server waiting to begin instructing you right away.

Q: My coach was late to the lesson or did not show up at all, how will that affect me?
A: The lesson will always last for the pre-set amount of time. If your coach is late (after 15 minutes) for unforeseen happenings that might take place in anyone’s life, you will have the right to ask for a refund. For you to be able to claim a refund (once the service fee is charged) you need to cancel your lesson immediately and do not continue even if the coach has arrived. Please bear in mind that you should wait up to 15 minutes for the arrival of your coach. If they do not arrive after that time (and during the full length of the lesson) you will receive a full refund. 

Q: Can I reschedule my lesson or cancel and get a refund?
A: You can reschedule in the form of a cancellation. However, if you cancel it 24 hours prior to the appointed time, you will receive a refund equal to half the amount you originally paid. If there is less than 12 hours left until the appointed time of your lesson, you will not be eligible to receive a refund. 

Q: I was not happy with my coach, what can I do about it?
A: Please contact GameMentor Support for us to be able to assist you directly in this sort of a situation. 

Q: What is Discord? Why do I have to use it? Can I use another program for my lessons?
A: Our lessons will always take place on Discord, no matter who is coaching you. Discord is an independent voice and text communication service that caters to a variety of fields but especially to gaming communities. It is free of charge and quite easy to use; allowing for complete privacy between our coaches and students. The usage of the particular app by all of our coaches and students allows us to be able to assist you more easily anytime during your lessons. You can find out more and download Discord here: https://discordapp.com/.